Cost-to-Serve intelligence for B2B SaaS

Stop guessing which customers are bleeding you dry.

Pare connects your revenue data to your support tickets, revealing the true net margin of every account. See your exact Cost-to-Serve and automate support deflection for unprofitable clients.

No rip-and-replace. Connects to the stack you already run.

app.pare.io/accounts/acme-corp
AC

Acme Corp

Enterprise · Since 2023

Vampire Account

Revenue (MRR)

$5,000

Cost-to-Serve

-$6,200

True Margin

-$1,200

-24%

net per month

Zendesk tickets118 / mo
Jira engineering bugs9 open
Escalations5 critical

Natively integrates with your existing stack in minutes.

  • Snowflake
  • Salesforce
  • Zendesk
  • Jira
  • Stripe

The hidden P&L

Top-line revenue is a lie.

Growth at any cost hides the accounts quietly eroding your margin. Here's where the leak starts.

  • The Vampire Accounts.

    You have customers paying $500/mo who consume $1,500/mo of engineering and support time.

  • Disconnected Data.

    Revenue lives in Salesforce. Bugs live in Jira. Tickets live in Zendesk. Your front-line agents are flying blind.

  • Wasted Human Capital.

    Your most expensive engineers are spending hours investigating issues for clients who are functionally unprofitable.

How it works

From raw data to a defended margin.

Three layers turn scattered tickets and revenue into one number your team can act on.

01

The Margin Engine.

Apply out-of-the-box weightings to calculate your exact Cost-to-Serve. We map support hours and dev tickets to actual dollar amounts.

app.pare.io/settings/cost-model

Cost weightings

Out-of-the-box preset
ZendeskSupport ticket-$45
ZendeskLive chat session-$28
JiraBug (engineering)-$150
JiraFeature request-$240
Blended monthly Cost-to-Serve$6,200
02

The Agent HUD.

Don't make agents open another tab. Pare sits natively inside Zendesk. Agents instantly see a customer's profitability score before they read the first word of the ticket.

Zendesk · Pare for Agents

Ticket #48213

API rate limit increase request

03

Automated Guardrails.

Protect your team automatically. If a critically unprofitable account opens a ticket, Pare intercepts, auto-responds, and routes them to self-serve documentation.

app.pare.io/automations
Ticket opened
Pare checks True Margin
Account is unprofitable-24%
Auto-reply + route to self-serve docs

See where your margin is leaking.

Stop subsidizing bad customers. Find the 20% of accounts draining 80% of your resources.

20%
of accounts typically drain margin
80%
of support load they generate
< 1 day
to connect your full stack